Frequently asked questions

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If you're having trouble using My College, check out our users' frequently asked questions.

Application installation

How to get the My College mobile app

Updating the My College mobile app

You can easily update the My College app in the app store directly on your phone.

Go to the Google Play store or the App Store (according to the operating system of the device) and search for the My College app and then click Update.

We recommend that you always use an up-to-date version of the My College app which contains new functions and will repair any bugs.

Supported devices and operating systems

At present, the My College app is supported on the majority of smart phones with Android and iOS.

The supported versions of the operation systems are:

  • Android 6.0 and higher,
  • iOS 14.0 and higher.

No other operating systems than the ones mentioned are supported by the My College app.

Verification

Only students enrolled at the school are allowed access to the My College app on the basis of verifying their login details, which are the same as for logging into the information system. In the case of active two-factor verification, it is necessary to log-in using the QR code generated in the school information system or using a web browser. After logging into the app, it is possible to set up authentication using biometric data and setting a PIN code.

For users of the information system trying to log in, who are not enrolled students, e.g. university employee, member of university management etc., study information will not be displayed to them and they will be unable to use the application for its intended purpose.

Availability of the application according to OS shop and geographic location

At present, the My College app is available for download in the Google Play and App Store for the Czech and Slovak Republics.

Login and user verification

Who is permitted to log into the application?

The application's functionalities are available only to students actively enrolled at the school.

Can other users of the university information system log into the application?

The My College app is accessible only to students actively enrolled at the school. If a different user of the information system tries to enter the application, e.g. university employee, external staff, member of university management etc., they will see this notification: "The application is intended for students only. Please use the web interface of the information system."

How to log in?

The My College application requires the same credentials that students use to log into the on-line version of the university information system. In the app, it is possible to set up more advanced authentication using biometric data stored in the device or setting a PIN code.

How to log out?

The My College app can be logged out of by entering the main menu and pressing the Logout button, which is located at the bottom of the page.

Attention! If you do not log out, the login will still be active!

What to do when you change devices?

You can download the application to a new device from the Google Play or App Store as usual (see the APPLICATION INSTALLATION chapter). You can log into the application via the authorization of the credentials that you use to log into the university information system. In the case of active two-factor verification, it is necessary to log-in using the QR code generated in the school information system or using a web browser. After logging into the app, it is possible to set up authentication using biometric data and setting a PIN code.

Can the application be used on several devices simultaneously?

The My College app can be installed on any number of devices. You can log into the application via the authorization of the credentials that you use to log into the university information system. In the case of active two-factor verification, it is necessary to log-in using the QR code generated in the school information system or using a web browser. After logging into the app, it is possible to set up authentication using biometric data and setting a PIN code.

How do I remove the connection with the university information system after uninstalling the application?

The connection to the school information system terminates automatically when the app is uninstalled. If a method other than logging in via a web browser was used to log into the My College app, the user can cancel the connection between the application and the school information system at any time in the school information system in the Administration of paired devices application.

Security and privacy

Is my data secure?

All data is stored in the information system; your mobile phone stores only short-term data in an encrypted form. The My College application does not collect and store the biometric data of users for its own needs. The verification itself takes place at the level of the device’s system.

Communication (data transfer) between the information system and the My College app uses standard encrypting protocols.

Basic rules for the safe use of the application

  • Use the My College app as responsibly as the university information system or any other on-line banking applications. The reason for this is the connection with the university information system where all changes made in the My College app are stored.
  • To ensure security, we highly recommend that you
    • lock your device using a security screen lock – pattern, PIN code, finger print etc. To find a type of screen lock go to your phone settings;
    • don't save the credentials in your device or anywhere they can be seen or found, and don't share them with anyone;
    • don't lend your device to any person who could misuse your login to the application;
    • log out from the application every time you use an unknown device.

If you experience any unusual behavior from the My College app, please contact us using the form at https://nove.moje-studium.cz/en/support.

Personal data (GDPR)

Available app languages

The My College app communicates by default in the language that is set in the relevant device. If the device language is not supported by the application, then English is the default.

Changing the language

You can easily switch the language on the main menu page in Settings by clicking on the first item Application language – Change language. The Language Change Settings can also be accessed from the main login page via the menu located in the upper right corner.

Supported languages

The My College app supports the language of the country of the university (Czech or Slovak languages) and English.

What to do when there is an issue

Application freezes (is inactive)

If the My College app is inactive, takes too long to download a page or crashes, please contact us via https://nove.moje-studium.cz/en/support. Please enter as much information as possible in the form to help us identify and remove the issue.

Other unusual behaviors

If you discover any unusual behavior while installing, updating or using the My College app, please contact us via https://nove.moje-studium.cz/en/support.

A detailed and succinct description of the issue will help us deal with it faster and more efficiently.

Thank you.

Feedback

If you wish to contact us because of an issue or a lack of information in the FAQ section, please use the form on the web pages of the My College app https://nove.moje-studium.cz/en in the User Support section https://nove.moje-studium.cz/en/support.

Other forms of contact and social networks of My College app: